An invite-only executive dinner | xtype × Chief Wine Officer
Who Changed That?
Governing your ServiceNow estate before AI raises the stakes. An evening of straight talk with peers who run the same risks you do – over exceptional food and wine.
September 9, 2026 | Gabriel Kreuther, New York City
Seats are limited and by invitation. Requests are confirmed personally.
Changes are reaching production without anyone's authorization – and in many organizations, no one would know until something breaks or an auditor asks. Permissions have sprawled across years of ServiceNow growth. And when a SOX or FDA Part 11 auditor calls, reconstructing who changed what, under whose authority, is a manual fire drill.
Now the stakes are rising. Leadership wants Now Assist and AI agents deployed today, on an estate you may not be certain is governed. The organizations that close that gap first will expand AI safely and confidently, while others stall.
That's the conversation for this table: not a pitch, but a candid working dinner with peers who face the same pressures.
On the menu
Four questions worth an evening.
1
Changes that reach production without anyone's authorization – and whether you'd even know it happened.
2
Access and RBAC sprawl across the estate: who can actually touch what?
3
The audit fire drill: proving who changed what, under whose authority, when a SOX or FDA Part 11 auditor calls.
4
The new pressure: leadership wants Now Assist and AI agents now – on an estate you're not sure is governed.
Governance clarity
Leave knowing what framework and tooling closes the gap between “we think we're governed” and “we can prove it” – to any auditor, in any regulatory context.
A peer-to-peer reality check
Hear directly from Johnson & Johnson how they tackled ungoverned change and RBAC sprawl at scale. Candid, not a vendor pitch.
A concrete path to safe AI expansion
Understand what it actually takes to deploy Now Assist and AI agents with confidence – and what peers are doing right now to get there without the governance debt.
90%
of ServiceNow organizations experienced a deployment delay, rollback or compliance concern in the past 12 months.
Only 47%
run a fully automated, immutable audit trail across all environments.
Only 22%
are “very confident” their governance model can scale with AI-driven development.
35%
of developers retain admin access across all instances, including production.
Source: 2026 State of ServiceNow Operations Report, xtype. Fielded Q4 2025, n=400+, co-designed with ServiceNow.
Speakers
Zachary Rubin, Lead Data Engineer, Johnson & Johnson
Zachary will share Johnson & Johnson's governance journey on ServiceNow – the regulatory context (FDA Part 11), what they changed, and the outcomes achieved.
Damien Davis, VP of Product, xtype
Damien leads product strategy at xtype, helping enterprise customers govern change at scale across their ServiceNow estates. With 15 years in the ServiceNow ecosystem across support, product, customer success and go-to-market, he's known for making complex ideas feel simple and memorable. He brings the same energy to the table tonight – plus a mix of British humor and questionable wine expertise.
Also hosting
Deanna Pendleton
Senior Director, Customer Success
xtype
Pete Santella
VP Sales
xtype
Maria Garzona
Enterprise Sales
xtype